At BioNet Vedic Formulation, customer satisfaction is important to us. We strive to provide high-quality Ayurvedic and herbal wellness products with reliable service and secure delivery.
Please read our Refund Policy carefully before placing an order through our website.
1. Eligibility for Refunds
Refunds may be considered under the following conditions:
- Incorrect product delivered
- Damaged product received during transit
- Missing items in the order
- Order cancellation approved before dispatch
- Product received in unusable condition
To request a refund, customers must notify us within 48 hours of delivery with proper details and supporting images, if applicable.
2. Non-Refundable Situations
Refund requests may not be accepted in the following cases:
- Product opened, used or tampered with
- Delay caused by courier or unforeseen circumstances
- Incorrect shipping information provided by the customer
- Change of mind after order dispatch
- Minor packaging variations that do not affect product quality
Due to the nature of healthcare and wellness products, certain items may not be eligible for return or refund once opened.
3. Cancellation Policy
Orders can only be cancelled before they are processed or dispatched.
Once an order has been shipped, cancellation requests may not be accepted.
To request order cancellation, please contact our support team immediately after placing the order.
4. Refund Process
If a refund request is approved:
- Refunds will be processed to the original payment method
- Processing time may take 5–10 business days depending on the payment provider or bank
- Customers will receive confirmation via email or phone once the refund is initiated
5. Replacement Policy
In cases where damaged or incorrect products are received, we may offer:
- Product replacement
- Store credit
- Partial or full refund (depending on the issue)
Replacement requests must include:
- Order details
- Product images
- Unboxing proof (if available)
6. Return Shipping
If a return is approved, customers may be instructed regarding the return process.
Return shipping charges may vary depending on the nature of the issue and approval status.
7. Contact Us
For refund, replacement or cancellation-related assistance, please contact:
BioNet Vedic Formulation
Address:
556/20-A, Sujanpura, Alambagh, Lucknow, Uttar Pradesh, India – 226005
Phone:
+91 76078 57777
+91 72758 89884
Email:
bionetvedicformulation95@gmail.com
Important Note
BioNet Vedic Formulation reserves the right to refuse refund or replacement requests if the request does not comply with the terms mentioned in this policy.
We encourage customers to review product details carefully before placing an order.